Refund policy
1. Return Locations
We process returns within the United States only.
All returns must be pre-approved and shipped to our designated U.S. return processing center. Once your return request is approved, please send the product to our return address: 5324 Peachtree Rd, Balch Springs, Texas, 75180, US
Please do not send items to any address listed on the shipping label or our website without authorization. Unauthorized returns may be refused or experience processing delays.
2. Return Window
Returns are accepted within 30 days of delivery.
Return requests submitted after 30 days from the delivery date will not be accepted.
3. Condition & Packaging Requirements
To be eligible for a return or refund, items must be:
New, unused, and uninstalled
Undamaged and in original condition
Returned in the original packaging, including all parts, accessories, and packing materials
Installed or used items may not be eligible for return. If a return is approved, items must be securely repacked in the original packaging. Returns with missing parts, damaged packaging, or signs of use may be declined or approved with a restocking fee based on condition.
4. Non-Returnable Items
The following items are not eligible for return:
Customized or made-to-order products
Light bulbs
Items returned after 30 days from delivery
5. Manufacturer’s Warranty
All products are covered by a 2-year manufacturer’s warranty, excluding light bulbs.
Warranty support may include replacement parts or other remedies depending on the nature of the issue.
Shipping Damage or Defective Items (Important)
If your order arrives damaged or defective, please contact us at support@amarnest.com within 7 days of delivery.
For the fastest resolution, we strongly recommend reaching out within 48 hours of receipt.
When contacting us, please provide:
Clear photos and/or videos showing the issue
Images of the outer packaging and internal packing materials
Shipping carriers typically require damage claims to be submitted within a limited timeframe. Reports made after 7 days of delivery may not be eligible for coverage, and additional costs may apply.
Resolution for Confirmed Damage or Defects
Replacement parts for transit damage will be provided at no cost when reported within 7 days
In cases of severe damage, we may offer a full product replacement at no additional charge, subject to verification
Return Reasons & Fees
A. Returns Due to Defect or Shipping Damage (Verified)
If a return is approved due to a verified defect or shipping damage:
We will work with you to determine the best solution (replacement parts, exchange, or return)
If a return is required, reasonable return shipping costs may be reimbursed after verification (please retain shipping receipts)
B. Returns for Non-Quality Reasons
(Change of Mind, Wrong Size, Style Preference)
If there is no product defect and you wish to return the item for personal reasons:
Return shipping costs are the customer’s responsibility
Shipping fees are non-refundable, including any shipping costs that were included or subsidized in the original order
A restocking fee of up to 20% may apply to cover inspection, handling, and repackaging costs
Refund Example (Non-Quality Return):
If the product price is $2,000, the refund will be calculated as:
Product price − applicable restocking fee
(Return shipping costs are paid separately by the customer)
How to Start a Return
Step 1: Request Authorization
Email support@amarnest.com with:
Order number
Reason for return
Photos/videos (required for damage or defect claims)
Once approved, we will provide detailed return instructions, including the return address and shipping requirements.
Step 2: Pack the Item
Ensure the item is:
Unused and uninstalled
Packed in original packaging with all components
Securely packed to prevent damage during transit
Step 3: Ship the Return
Before shipping, please take photos of:
The item inside the package
The sealed package exterior
We strongly recommend using a trackable and insured shipping method.
After shipment, email us:
A photo of your shipping receipt
The tracking number
Refund Processing Time
Once the returned item is received and inspected:
Approved refunds are issued within 10 business days
Refunds are sent to the original payment method
Typical processing times after refund approval:
PayPal: 1–2 business days
Credit/Debit Card: 7–10 business days (depending on your bank)
Exchanges
Exchanges are processed as a return followed by a new order. Please contact support@amarnest.com and our team will help you choose the fastest option.
Order Cancellation & Modifications
Orders may be canceled or modified within 24 hours of placement.
Once an order has been handed over to the carrier or is in transit, cancellations are no longer possible. If the item is no longer needed after delivery, please follow the return process outlined above.
Return Delivery Requirement
Returned items must be received by our facility before a refund can be issued.
If a return is not received due to refusal, failure to ship back, or carrier disposal, we will be unable to issue a refund.